Privacy policy

This Privacy Policy describes how Kreative Koala Design ("we," "us," or "our"), operating at www.kreativekoala.com (the "Site"), collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Information We Collect

Device information. When you visit the Site, we automatically collect certain information about your device, browser, and how you interact with the Site — including your IP address, browser type, time zone, and the pages and products you view. This is collected via cookies and similar technologies and is used to keep the Site running properly and to understand how our store is used.

Order information. When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details in order to process your order, arrange shipping, provide receipts and order updates, and communicate with you about your purchase.

Customer support information. If you contact us directly, we collect whatever information you share with us in order to help resolve your question or issue.

How We Share Information

We share your information as needed to run our business:

With Shopify, our e-commerce platform, which processes and stores your order and account information on our behalf. You can read Shopify's own privacy practices at shopify.com/legal/privacy.
With payment processors, to securely process your payment.
When required by law, subpoena, or other legal process, or to protect our rights.

Sharing Information for Advertising

We do not sell your personal information for money.

However, we use third-party advertising and retargeting services — including Meta (Facebook/Instagram) and TikTok — to show you relevant ads based on your visits to our Site. This involves sharing limited information (such as your browsing activity and device identifiers) with these platforms through tracking pixels.

Under California law (CCPA/CPRA), this type of sharing for targeted advertising purposes is legally treated as a "sale" or "share" of personal information, even though we receive no money for it. You have the right to opt out of this sharing — see "Your Rights" below.

Interest-Based Advertising

The ads you see from us on other sites (like Facebook, Instagram, or TikTok) may be based on your activity on our Site. If you'd prefer not to see these personalized ads, you can opt out directly through each platform:

Meta (Facebook/Instagram): facebook.com/settings/?tab=ads
TikTok: via your TikTok app or account privacy/ad settings
General opt-out (multiple ad networks at once): optout.aboutads.info and networkadvertising.org/choices

Please note that opting out through these tools stops personalized ads but does not stop all data collection tied to normal Site functionality.

Cookies

We use cookies that are necessary for the Site to function properly — for example, to remember what's in your cart, to keep you logged in, and to complete checkout. We also use analytics and advertising cookies/pixels (including from Meta and TikTok) to understand site traffic and to show you relevant ads, as described above.

You can control or disable cookies through your browser settings, though parts of the Site (like checkout) may not work properly without them, and ad personalization is best managed through the platform opt-out links above rather than browser settings alone.

How Long We Keep Your Information

We retain your order and account information for as long as needed to fulfill our business and legal obligations, or until you ask us to delete it (see "Your Rights" below).

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to receive a copy of it. To make a request, contact us using the information below.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of your personal information (which includes the advertising-related sharing described above). You can exercise this right using the opt-out links in "Interest-Based Advertising" above, or by contacting us directly at the email below.

If you are a resident of the European Economic Area, you have rights under the GDPR, including the right to access, correct, port, or erase your personal information. Contact us below to exercise these rights.

Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.